Privacy Policy

1. Introduction

rmcuci ("we," "us," or "our") is the operator of the online casino and sportsbook platform accessible at rmcuci.win. We are committed to protecting the personal data of all individuals who interact with our platform, including registered players, prospective players, and visitors to our website.

This Privacy Policy is intended to provide you with clear and transparent information about the personal data we collect, the purposes for which we process it, the parties with whom we may share it, and the rights available to you in relation to your data. This Policy should be read together with the rmcuci Terms & Conditions.

References to "personal data" in this Policy mean any information that identifies or could reasonably be used to identify a natural person, directly or indirectly, including but not limited to name, contact details, financial information, and technical identifiers such as IP addresses and device identifiers.

2. Data We Collect

2.1 Registration Data

When you register an account on rmcuci, we collect the following information:

• Full legal name;
• Date of birth (for age verification purposes — all players must be 21 or above);
• Malaysian mobile number;
• Username and hashed password;
• Residential address (where required for identity verification).

2.2 Identity Verification Data

To comply with Know Your Customer (KYC) obligations under international gaming authority licensing requirements, rmcuci may collect:

• Copies of government-issued identification documents (e.g., Malaysian NRIC or passport);
• Proof of residential address (e.g., utility bill or bank statement);
• Proof of payment method ownership (e.g., screenshot of e-wallet or bank account registered in your name).

2.3 Transaction Data

rmcuci records all financial transactions associated with your account, including deposit amounts, withdrawal requests, bonus credits, game stakes, and winnings. This data is retained for regulatory compliance purposes and to support dispute resolution.

2.4 Technical & Usage Data

When you access the rmcuci platform, we automatically collect certain technical data, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser version;
• Session duration, pages visited, and features accessed;
• Referring URL and search engine terms (where applicable).

2.5 Communications Data

If you contact rmcuci's support team, we retain records of those communications — including the content of messages, timestamps, and resolution outcomes — for quality assurance, training, and dispute management purposes.

3. How We Use Your Data

rmcuci processes your personal data for the following purposes:

• Account creation and management — to register your account, verify your identity, and provide access to rmcuci services;
• Payment processing — to facilitate deposits via Touch 'n Go eWallet, Boost, and FPX online banking, and to process withdrawal requests to your registered payment method;
• Regulatory compliance — to fulfil our obligations under applicable gaming licensing conditions, including anti-money laundering (AML) screening, KYC verification, and reporting to competent authorities where required;
• Responsible gaming — to monitor account activity for indicators of problem gambling and to apply any player-imposed or platform-imposed responsible gaming restrictions;
• Fraud prevention and security — to detect, investigate, and prevent fraudulent transactions, unauthorised account access, and other prohibited conduct;
• Platform improvement — to analyse usage patterns and technical performance data to maintain and enhance the rmcuci platform;
• Customer support — to respond to your enquiries, resolve disputes, and communicate material account-related information;
• Marketing communications — to send you promotional offers and updates about rmcuci products, where you have consented to receive such communications. You may withdraw this consent at any time via your account preferences.

4. Legal Basis for Processing

rmcuci processes your personal data on the following legal bases, as applicable:

• Contractual necessity — processing is required to perform our contractual obligations to you as a registered rmcuci player, including account management and payment processing;
• Legal obligation — processing is required to comply with applicable laws and licensing conditions, including AML, KYC, and data retention requirements;
• Legitimate interests — processing serves rmcuci's legitimate interest in fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your rights and interests;
• Consent — where processing is based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing

5.1 rmcuci does not sell, rent, or transfer your personal data to third parties for their own commercial purposes.

5.2 We share personal data with the following categories of third parties, strictly on a need-to-know basis and subject to contractual data protection obligations:

• Payment processors — Touch 'n Go, Boost, and FPX banking partners, for the purpose of processing deposits and withdrawals. rmcuci does not receive or store your full payment credentials;
• Identity verification providers — licensed KYC service providers who assist with document verification and identity confirmation;
• Regulatory and law enforcement authorities — where disclosure is required by applicable law, court order, or licensing authority directive;
• Technology service providers — hosting, infrastructure, and security providers who process data on our behalf under strict data processing agreements.

5.3 In the event of a merger, acquisition, or restructuring of the rmcuci business, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this Policy.

6. Cookies & Tracking Technologies

6.1 The rmcuci platform uses cookies and similar tracking technologies to support platform functionality, security, and user experience. The types of cookies we use include:

• Strictly necessary cookies — required for core platform functions such as session authentication and account security. These cannot be disabled.
• Functional cookies — used to remember your preferences (e.g., language, display settings) across sessions.
• Analytics cookies — used to collect aggregated, anonymised usage statistics that help us understand how players interact with the platform and identify areas for improvement.

6.2 rmcuci does not use third-party advertising or tracking cookies for cross-site behavioural profiling. Analytics data collected is processed in aggregated form and is not linked to identifiable individual player accounts in reports.

6.3 You may control cookie preferences through your browser settings. Disabling strictly necessary cookies will impair platform functionality and may prevent you from accessing your rmcuci account.

7. Data Security

7.1 rmcuci implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data we process. These measures include:

• Encryption of all data in transit using current industry-standard protocols;
• Encryption of sensitive data at rest within our database infrastructure;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing by qualified third parties;
• Multi-factor authentication requirements for internal administrative access to production systems.

7.2 In the event of a personal data breach that poses a risk to your rights and interests, rmcuci will notify you and relevant regulatory authorities in accordance with applicable data breach notification requirements.

7.3 While rmcuci takes all reasonable steps to protect your personal data, no security system is entirely impenetrable. You are responsible for maintaining the security of your own rmcuci login credentials and for promptly notifying us of any suspected unauthorised access to your account.

8. Data Retention

8.1 rmcuci retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and licensing conditions.

8.2 In particular:

• Account registration and KYC data is retained for a minimum of five (5) years following account closure, as required under standard gaming regulatory compliance frameworks;
• Transaction records are retained for a minimum of five (5) years from the date of the transaction, in compliance with anti-money laundering record-keeping requirements;
• Support communications are retained for a period of three (3) years from the date of the most recent interaction;
• Technical and usage data collected via cookies is retained for a period of up to twelve (12) months from collection.

8.3 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

9. Your Rights

9.1 Subject to applicable law and regulatory limitations, you have the following rights in relation to the personal data rmcuci holds about you:

• Right of access — to request a copy of the personal data rmcuci holds about you;
• Right to rectification — to request correction of inaccurate or incomplete personal data;
• Right to erasure — to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our regulatory retention obligations;
• Right to restrict processing — to request that we limit the processing of your personal data in certain circumstances;
• Right to data portability — to receive a copy of personal data you have provided to us in a structured, machine-readable format, where technically feasible;
• Right to object — to object to processing based on legitimate interests, including marketing communications.

9.2 To exercise any of the above rights, please submit a written request to the rmcuci support team. We will respond within 30 days of receiving a valid request. We may require verification of your identity before processing the request.

9.3 If you are not satisfied with rmcuci's response to a privacy request or complaint, you have the right to escalate the matter to the relevant data protection authority or licensing regulator in your jurisdiction.

10. Children & Minors

10.1 The rmcuci platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21.

10.2 If rmcuci becomes aware that personal data has been collected from an individual who is under the minimum age, we will take immediate steps to close the associated account and securely delete all personal data collected in connection with it.

10.3 If you have reason to believe that a minor has registered an account on the rmcuci platform, please notify us immediately via the support channel.

11. International Data Transfers

11.1 In the course of providing our services, personal data collected by rmcuci may be transferred to and processed in jurisdictions outside of Malaysia — for example, where our infrastructure providers or identity verification partners operate data centres in other countries.

11.2 Where such transfers occur, rmcuci ensures that appropriate safeguards are in place — including standard contractual clauses or equivalent transfer mechanisms — to ensure that your personal data receives a level of protection consistent with this Policy.

12. Changes to This Policy

12.1 rmcuci reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via the contact details on their account, or by prominent notice on the rmcuci platform, prior to the effective date of the change.

12.2 Your continued use of the rmcuci platform following any update to this Policy constitutes your acceptance of the revised terms. The "Last updated" date at the top of this page will reflect the most recent revision.

13. Contact

If you have any questions, concerns, or requests relating to this Privacy Policy or rmcuci's data processing practices, please contact our support team. Our data-related enquiries are handled by the player support team accessible through the in-platform messaging system.

Email contact (plain text only, not a clickable link): [email protected]